January 20, 2006
Okay, Levitz. It's ON!
How dare you tarnish Happy Sofa Day? I am traumatized.
Of course, it seems we're not the only ones burned by the corporate restructuring and lack of customer service provided by Levitz (sucks).
See, we bought the extended warranty on the sofa we bought in November 2004. In June 2005, we noticed a busted seam, in a location making it clear it was a weak seam to begin with, not a "we messed it up" thing, but either way, we bought the extended warranty for a reason, right? June 2005, we call out a service rep who inspects the damage, agrees it's under warranty, and tells us a replacement cushion cover will be shipped out that same day.
Fast forward to 20 January 2006. Keith has now called Levitz no less than five times in the past six months. He has spoken to CSRs, managers, shipping clerks, you name it. And they all have lied lied lied lied about the status of this cover. Today, finally, after Keith was lied to ("It shipped 12/31/05," [Funny, considering when he called on 1/3/06 he was told it hadn't shipped yet, due to a problem with the manufacturer--problem turns out to be the fact that LEVITZ HASN'T BEEN PAYING ITS BILLS and the manufacturer is not sending them a gawtdayum thing anymore.]), he asked to speak to a manager, who explained that, yes, that was a lie. It hadn't shipped. And it won't be shipping unless this new company that bought Levitz somehow gets back on good terms with the manufacturer--oh, and that's only if they REMEMBER to take care of those of us who've had open orders since June 2005.
Oh, quick question. Was the manufacturer shipping replacement covers for furniture under warranty in July? Yes. Where's ours? Oops. Okay, how about in August, when we called to find out where the cover, ordered in June, was? Oops. Okay, how about in October, when we called and were told the CSR was physically walking down to the shipping area to make sure the order was placed? Oops. How about in November, when we were told there'd been a shipping problem that had since been fixed and that our cover was on its way? Oops. How about in December when we were told it would ship on 1/2/06? Oops. How about on 1/3/06 when we were told it hadn't shipped? Oops. Y'all lie lie lie lie lie lie.
Can we come down to a showroom and take a cover off a floor model? No. The manufacturer has taken back its furniture at the few remaining Levitz (sucks) showrooms. Can we get our money back (even partial refund) on our furniture and the TOTALLY USELESS EXTENDED WARRANTY? No, don't be silly. Of course not. Can we request that we're notified if/when things work out, so that we'll know we have the replacement cover coming? Pff. Silly woman!
Is there anything we can do? Nope. We've filed a complaint with the BBB, but from the looks of the complaints at the My 3 Cents site, it won't do a bit of good. Seriously, our problem is NOTHING compared to some of the treatment others have received (and on furniture issues worth many more thousands of dollars than our little sofa) from Levitz sucks.
Welcome to doing business with bankrupt companies in the 2000s, people. It's the Wild West all over again. I'm going to start looting.
Posted by bonnie at January 20, 2006 2:57 PM
I have a similar experience with LA-Z-Boy, Bon, so don't expect miracles. Busted seam? Superglue it!
Posted by: Ed R at January 20, 2006 4:50 PM
Can you sue them in small claims court? For cost of sofa/warranty?
Posted by: Larlock at January 20, 2006 5:06 PM
feel your pain...I've STILL not heard from Northwest Airline regarding why I will probably never fly their shitty airline again.
Posted by: Aimercat at January 21, 2006 2:47 AM
Bean bags, baby. Bean bags.
Posted by: Leemer at January 21, 2006 10:35 AM
Have you tried calling the manufacturer and explaining the problem? It does seem (unintentional pun) to be a manufacturer defect. Maybe they will be in a much more customer-friendly mood.
"We simply love the sofa you made and would like to buy more of your brand but...." Could be worth a shot.
Posted by: Chairman B. at January 22, 2006 12:43 AM